LiveVox Agent Guides
Features and basicĀ guidelines for using the LiveVox Agent Desktop.
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Introduction
All the information you need to access the Agent Desktop.
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Agent Panel
This section covers the main functions of the LiveVox Agent Desktop. These tools will help you handle calls effectively and ensure a smoother, easier experience.
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Agent Desktop with Extended Panel
All features of the Unified Agent Desktop.
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Agent Desktop with Designer Panel
All features of the Contact Center CRM Agent Desktop.
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Human Call Initiator (HCI) Clicker Agents
All features of the HCI Agent Desktop.
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Human Text Initiator (HTI)
All features of the HTI Desktop.
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10DMT Agents
All features of the 10DMT Agent Desktop.
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Knowledge Worker
Features available for a Backoffice Agent.
LiveVox Private Branch Exchange (LV PBX)
The LiveVox Private Branch Exchange (LV PBX) is a cloud-based Private Branch Exchange (PBX …
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LiveVox Communicator 5.3
Features and functionality of the LiveVox Communicator (LVC) tool.
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Contact Center for Salesforce
Features to allow agents to handle customer calls directly from their Salesforce workspace.