Meetings

The Meeting tool lets you virtually meet and connect with other users within and outside your organization. You can have video or audio-only calls or conference calls where multiple screens are presented to other users.

You can join or host meetings through the agent desktop. You can only join meetings through the LiveVox mobile application.

Depending upon your configuration, the type of meeting options available are:

• LiveVox meetings
• Zoom

You will have access to any one of the meetings set as per your service.

When you log into the Knowledge Worker desktop, you can launch the meetings directly from the agent panel. 

Click the LiveVox icon () next to the LiveVox Portal (LVP) avatar to access the type of meeting you can host or join.

Joining LiveVox Meetings

You can join LiveVox Meetings using a meeting link or by logging in to the agent desktop.

To join a meeting using the meeting link, you do not need login credentials for agent desktop.

To join a meeting using a meeting link:

1. Click the meeting link shared by the organizer or host.
   The Meeting scheduler window appears.
   
   
   
   
2. Under Join a Meeting, enter the following information:
   Nickname - Enter your name or a nickname. This is displayed to other participants in the meeting.
   Meeting ID - The ID for the meeting. This is automatically populated.
   PIN - Enter the meeting PIN, shared by the host.
3. Click JOIN.

To join a meeting using the Knowledge Worker desktop,  

1. Log in to your Knowledge Worker desktop.
2. Click the LiveVox icon () next to the LVP avatar.
   
   
   

3. Click the Meetings () icon. The Meeting Scheduler window opens.

   

   When you launch a meeting from the agent desktop, you are automatically logged into the Meetings application. You do not need to enter login credentials separately in the Meetings window.

4. Under Join a Meeting, enter the following details:
   Nickname - Enter your name or a nickname. This is displayed to other participants in the meeting.
   Meeting ID - The ID for the meeting. Enter the meeting ID.
   PIN - Enter the meeting PIN, shared by the host.
5. Click JOIN.

The following options are available to you as a participant:

Hosting a LiveVox Meeting

To host a meeting:

1. Log in to your Knowledge Worker desktop.
2. Click the LiveVox icon () next to the LVP avatar.
   
   
   
3. Click the Meetings () icon. The Meeting Scheduler window opens.
   
   
   
4. Under Start Meeting Now, enter the following details:
   Meeting Name - Enter a name for the meeting. For example, Team Meeting.
   Description - Enter a description for the meeting. For example, Daily Status Meeting. This field is optional.
   PIN to join - Enter the four digit PIN that is used by the participants to join the meeting.
5. Select the Meeting type. The following meeting types are available:
   • Round table: All participants can show their videos at the same time. A maximum of 10 participants are allowed.
   • Presenter: Only the video of the participant who is currently speaking is shown to all participants. A maximum of 50 participants are allowed.
   • Audio only: Video is not shown. A maximum of 50 participants are allowed.
6. Click START.
   The meeting window opens with your audio and video switched on. You can view the meeting ID, meeting PIN, the phone number to join by phone, and the invite link at the top. You can also view the participants' list and chat room widgets on the right.
7. To invite attendees, click Copy Link and share the link with the required participants. You can also copy and share the meeting ID.

The following options are available to you as a host:

You can chat with the participants, control a participant’s volume, and dismiss participants from the meeting.

Joining a Zoom Meeting

You can join a Zoom meeting using a meeting link or by logging in to the agent desktop.

To join a meeting using a link:

1. Click on the link provided by the host.
   The Join a Meeting window opens.

2. Enter the Meeting ID provided by the host.

   

   Your meeting ID is a 9, 10, or 11-digit number.

3. Enter the Passcode, if any.
4. Click Join. 

To join a meeting using the Knowledge Worker desktop, 

1. Log in to the Knowledge Worker desktop.
2. Click the LiveVox icon () next to the LVP avatar.
3. Click Zoom.
   
   
   
   

4. The Join a Meeting window opens. Enter the Meeting ID provided by the host.

   

   Your meeting ID is a 9, 10, or 11-digit number.

5. Enter the Passcode, if any.

6. Click Join. 

Scheduling a Zoom Meeting

To schedule a Zoom meeting:

1. Log in to the Knowledge Worker desktop.
2. Click the LiveVox icon () next to the LVP avatar.
3. Click Zoom. The Zoom window opens.
   
   
   
   

4. Click Schedule a Meeting.
   The Schedule Meeting screen opens.

5. Add the title of the meeting. Set the time and date for the meeting.

6. Set the Duration and Time Zone for the meeting.

7. Generate a Meeting ID and Passcode.

8. Click Save. Share the meeting link to the required participants.

Joining a Meeting Using the LiveVox Mobile Application

You can join a meeting using the LiveVox mobile application.

Logging into the LiveVox Mobile Application

To log in to the mobile application:

1. On your mobile device, launch the LiveVox mobile application.
2. Enter your Client Code, Username, and Password.
3. Click LOGIN.
   The application opens. By default, the Week screen appears with the current date, month, and year.

If you select the Remember Me option, the login screen does not appear every time you open the application.

Joining a Meeting

To join a meeting: 

1. Click theicon.
2. Select Join Meeting.
3. Specify your name in the Nickname text box.
4. Enter the Meeting ID shared by the organizer/host.
5. Enter the PIN, if any.
6. Click Join.