The Call Recording module allows you to view your call records and listen to call recordings. You use the call recording feature to record and store a conversation between a caller and an agent. This option is available to you only if it is set in your service.
The Call Recording tab displays your call recordings with the following information:
Date/Time: The date and time during which the call was recorded.
Duration: The time duration of the call recording.
Audio: You have the option to play the call recording, adjust the playback speed and download the call recording. To download the call recording, click the dot menu () next to your call recording in the Audio tab.
You can also change the playback speed of the call recording while listening to it. Click the dot menu () next to your call recording in the Audio tab to change the playback speed.
