Before You Begin

Ensure that you have one of the following LiveVox user roles: Manager, Superuser, Sysadmin

You can send messages to one or more agents when they are logged in to the Agent Desktop. To do so:

  1. Access the voice monitor dashboard at the enterprise or call center level.

  2. In the tabular format of the Agents widget, in the rows displaying the names of the agents to whom you want to send a message, select the checkboxes.

    If you want to send a message to all the agents, select the checkbox in the column heading.


  3. Click the Send Message icon Send Message icon.
    The Agent Panel window appears.

    The Can Message Be Sent column indicates if you can send a message to an agent. For a given agent, if this column does not contain a checkmark, you cannot send a message to the agent.

  4. In the Message To Agents field, enter your message to the agents, and then click Ok.
    A message appears to indicate if your message was sent to the agents.

    Your message appears on the Agent Desktop of the agents, along with your name and the time that the message was sent.