LiveVox Administrative User Guides
Features and tools to manage the LiveVox Portal and other LiveVox products.
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Introduction to LiveVox
All the information you need to set up the LiveVox Portal.
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Attempt Supervisor
Set contact attempt limits for accounts and phone numbers.
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Call and Screen Recording
Configure call and screen recordings.
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Campaign Management
Upload, create, run, and review campaigns.
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Contact Center for Salesforce
Features to allow agents to handle customer calls directly from their Salesforce workspace.
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Contact Manager
Manage customer attributes and view interaction history across all communication channels.
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Configure the email channel and monitor emails.
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Interactive Voice Response (IVR)
Define the communication flow between your customers and your organization.
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LiveVox Bot
Build and deploy a virtual agent to deliver personalized conversations for your customers.
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LiveVox Unified Analytics
Performance Analytics dashboards that offer insights on inbound and outbound calls, chats, emails, and Short Message Service (SMS) statistics.
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Secure Payment Capture
Process payments with the highest levels of data security and PCI compliance.
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SMS
Configure the SMS channel and monitor SMSes.
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Chat
Manage web widgets that customers can use to chat with agents and monitor chat queues.
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Contact Center CRM Agent Desktop
Design Agent Desktops and manage agent experience.
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KB
Enable agents to efficiently assist customers and help customers self-serve using the Knowledge Base portal.
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QM
Manage workforce quality.
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Script
Build dynamic scripts to guide agents through a variety of customer interactions.
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Ticketing
Configure a system to process customer service requests or issues.
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Voice
Answer and place calls from anywhere while maximizing productivity and mitigating compliance risk.
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Reports
Generate reports about LiveVox campaigns, agents, and performance.
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Wallboards
Configure dashboards that display real-time metrics for the overall performance and progress of call centers.
Terminology
The following table contains key terms used within the LiveVox environment. Term Descripti …