You can use the Agents widget of the voice monitor dashboard to view the statistics pertaining to the activities of an agent in relation to calls for the current day. In addition, you can view the details of an agent and their dialing activities.

  • This widget is available at the following levels:

    • Enterprise
    • Call center
    • Service group
    • Service
  • For information about how to access the Voice monitor dashboard for a given level, see Monitoring Statistics and Metrics.

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