Speech IQ Reporting
In the Speech IQ Reporting section, you can assign the following permissions to the custom role:
| Power | Permissions | Topic Link |
|---|---|---|
| QM Dashboard | No Access Access | Quality Management Dashboard |
| QM Agent Dashboard | No Access Access | Quality Management Dashboard |
| QM BI Dashboard | No Access Access | Analytics Dashboard |
| Arbitrator Report | No Access Access | Arbitrator Report |
| Can run Billing Statistic Report | No Yes | Billing Report |
| Can run Agent Statistics Report | No Yes | Agent Statistics Report |
| Can run Interaction Intent Report | No Yes | Intent Reports |
| Can run Keyword by Agent Report | No Yes | Keyword Lists by Agent Report |
| Can run Keyword Usage Report | No Yes | Keyword List Usage Report |
| Can run Keyword Usage Report with Click-thru | No Yes | Keyword List Usage |
| Can run Keyword Summary Report | No Yes | Keyword List Summary |
| Can run Primary Interaction Intent Report | No Yes | Primary Interaction Intent Report |
| Can run Scorecard Statistics Report | No Yes | Scorecard Statistics Report |
| Can run Scorecard Statistics Report with Click-thru | No Yes | Scorecard Statistics |
| Can run Skill Statistics Report | No Yes | Skill Statistics Report |
| Can run Scorecard Queue Report | No Yes | Scorecard Queue Report |
| Can run Agent Statistics Trend Report | No Yes | Agent Statistics Trend Report |
| Can run QM Download Reports | No Yes | Conversation Reporting |
| Can Filter by Agent | No Yes | Conversation Reporting |
| Can Filter by Interaction Intent | No Yes | Filter by Interaction Intent |
| Can Filter by Conditional Keyword | No Yes | Filter by Conditional Keyword |
| Can Filter by Phone Number | No Yes | Conversation Reporting |
| Can Filter by Dates of Interaction | No Yes | Interaction Intent |
| Can Filter by Date Added | No Yes | Conversation Reporting |
| Can Filter by Metadata | No Yes | Review Interactions |
| Can Filter by Minimum Call Duration | No Yes | Interaction Intent Dashboard |
| Can Filter by Recording ID | No Yes | Conversation Reporting |
| Can Filter by Scorecard | No Yes | Scorecards |
| Can Filter by Scorecard Grade | No Yes | Scorecards |
| Can Filter By Scorecard Assessor | No Yes | Calibration Results |
| Can Filter by Sentiment | No Yes | Interaction Intent Dashboard |
| Can Filter by Silence Duration | No Yes | Interaction Intent Dashboard |
| Can Filter by Skill | No Yes | Conversation Reporting |
| Can Filter by tags | No Yes | Tags |
| Can run the Calibration Report | No Yes | Calibration Results |
| Can Filter by Interaction Type | No Yes | Interaction Type |
| Can run the Rules Statistic | No Yes | Statistics |
| File Processing Log Report | No Access Read Only Full Access | File Processing |
| Can filter by Intent Model | No Yes | Interactions Intents |
| Can run Keyphrase Report | No Yes | Key Phrase Report |