In the Contact Center Customer Relationship Management (CRM) section, you can assign the following permissions to the custom role:

PowerPermissionTopic Link
Attempt Supervisor

No Access

Read Only

Full Access

Attempt Supervisor
Ticketing

No Access

Access

Working with Ticketing
Tickets

No Access

Read Only

Full Access

Tickets
Ticket Config

No Access

Access

Ticket Config
Ticket Views

No Access

Access

Ticket Views

Ticket Settings

No Access

Access

Ticket Settings

Ticket Workflow

 

No Access

Access

Ticket Workflow

Ticket Form

 

No Access

Access

Ticket Form

Ticket Screen

 

No Access

Access

Ticket Screen

Accounts

No Access

Read Only

Full Access

Accounts

Account Config

 

No Access

Access

Account Config

Account Views

 

No Access

Access

Account Views

Account Settings

 

No Access

Access

Account Settings

Account SLAs

 

No Access

Access

Account SLAs

Account Screen Design

 

No Access

Access

Account Screen Design

Contact Views

 

No Access

Access

Contact Views

Contacts

No Access

Read Only

Full Access

Contacts

Contact Screen

 

No Access

Access

Contact Screen

Contact Config

 

No Access

Access

Contact Config

Designer Desktop

No Access

Read Only

Full Access

Designer Desktop

Designer Scripts

 

No Access

Read Only

Full Access

Designer Scripts

Function Library

 

No Access

Read Only

Full Access

Function Library

Image Library

 

No Access

Read Only

Full Access

Image Library

Knowledge Base Config

 

No Access

Access

Knowledge Base Config

KB Content Library

 

No Access

Read Only

Full Access

KB Content Library

KB Search

 

No Access

Access

KB Search

Ticket Status Workflow

 

No Access

Access

Ticket Status Workflow

Ticket Type Permissions

 

No Access

Access

Ticket Type Permissions