The Agent Desktop is a screen that appears to the agents when they work on customer interactions (Call, SMS, Email, or Chat) using LiveVox. The desktop provides the following information:

  • Customer details
  • Termination codes
  • Optional call controls
  • Configurable widgets through the Extended Panel or Designer panel
  • Configurable contact information (that is, customer resource management), along with targeted scripts, through the Designer Panel

The Agent Desktop configuration is assigned at either the client level or the service level.

For information about the roles and permissions associated with Agent Desktop, see the User Roles and Permissions section in the Product Documentation Library.

 This section contains information about the settings that are available for the Agent Desktop.