Creating Rules

You can use the Rules tab to create, manage, and export Attempt Supervisor rules. These rules enable you to set the number of contact attempts for an account or a phone number. After you reach the set number of attempts, Attempt Supervisor applies a block that prevents any further contact attempts.  After the block expires, you can attempt to contact the customer. The Attempt Supervisor applies the call block by adding a record in DNC or DND based on the rules defined in Attempt Supervisor.

Creating Rules

1. Go to Configure > Contacts > Attempt Supervisor.
2. On the Rules tab, click the  button. The Rule Editor window appears.

3. In the Rule Editor window, specify the rule details.
   

4. Update the fields to create a rule.

   

   See Defining Rules topic for information about each field in the Rules tab.

The following topics provide additional information about creating and using Attempt Supervisor rules: