A ticket is a record that contains a customer service request or issue. The Ticket application provides the ticketing system to process ticketing requests or issues and helps an agent configure, manage, and view a ticket.
You can create customer support tickets and track all relevant details to solve issues. A ticket ensures that all the communication, including phone calls, emails, chat conversations, and SMS messages, are tracked with all of the details provided to your teams, thereby helping your customers solve their problems quickly.
This chapter has the following sections: