You create a ticket to track a request or an issue.

To create a ticket:

  1. On the Configure tab, go to Ticketing  > Tickets.
    The Tickets tab appears.
    Alternatively, on the Tickets menu, you can click New Ticket.

  2. On the Tickets tab, click New.
    The New Ticket window appears.

  3. Specify values in the following fields as required.

    For information about the fields, see Ticket Fields. 

  4. Click Save.
    A message stating that the ticket has been created appears. The details of the ticket appear on the Tickets tab.


When you create a ticket, the system generates an external URL to the ticket, which you can include in the auto email message so that external users can view a ticket without logging on to LVP using a ticket link.