This section covers steps to configure and set the property values for the Knowledge Base (KB) elements. 

To configure and set the KB element on the Designer Desktop:

  1. In the Designer Desktop, select a page where you want to add the KB element. For example, the initial page where you have the Home bar and Containers configured.
  2. Drag and drop the KB element onto the canvas.
    The KB element appears on the Designer Desktop page.

    You can add a KB element on the Home Bar for easy access for the agent. For more information on KB element on the home bar, see .KB vFall23.

    The elements appear in a tabular form because you have selected the Container type as Tab. For more information on Containers, see Working with Containers.

  3. Select the Script element in the canvas, then click the Properties tab.

    Property

    Available Features

    Expected Results




    TitleContent

    You can change the default title of an element. When you change the title, the element name on the canvas is updated to the new title. For example, you can change the title from KB to Knowledge Base Portal, and the name is updated on the tab on the canvas.

    KB Portal: Select from the available portals using the drop-down list.

    StylesHeader, Header Position, and ThemeTo change the current formatting, change the Header Position and Theme. When you enable the Header Position option and select the Header Position in the drop-down menu, the header position is updated.
  4. After updating the required changes, Save the Designer Desktop.