Overview

The LiveVox platform has been rebranded as SmartReach! However, we want to assure you that the platform is the same, only the name has changed. LiveVox = SmartReach. 


SmartReach is proud to announce the release of the Fall 24 version of the SmartReach software platform. This upgrade is available to all SmartReach customers.

Upgrade Recommendations

To upgrade your SmartReach software, contact upgrades-coordination@livevox.com. For information about upgrade prerequisites, see the SmartReach Upgrade Prerequisites.

End of Support Announcements

For information regarding products and services that are no longer supported or the support has changed, see End of Support Announcements. 

Administrators

The Fall 24 version of the SmartReach software includes a host of new features and functionality for SmartReach Administrators. If you are a SmartReach Administrator, see the Release Notes for Administrators.

Agents

The Fall 24 version of the SmartReach software includes a host of new features and functionality for SmartReach Agents. If you are a SmartReach Agent, see the Release Notes for Agents.

API Updates

The Fall 24 version of the SmartReach software includes two new additions to the SmartReach Application Programming Interfaces (APIs). For information about the API updates, see API Updates.  

User Interface (UI) Enhancements

The Fall 24 version of the SmartReach software includes changes to the user interface. For information about the UI updates, see User Interface (UI) Enhancements.

Documentation

The following documentation supports the Fall24 version of the SmartReach software platform version: