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SmartReach Upgrade Prerequisites
This page contains the preliminary information that is intended to prepare you to use the Fall 24 version of SmartReach, along with links to the release notes for the Fall 24 version of the SmartReach User Portal and Agent Portal.
- The User Portal refers to the administrative application of the SmartReach platform. The Agent Portal refers to the agent-facing application of the SmartReach platform.
- For information about the application programming interface (API), see the Developer Portal.
- For information about user roles and permissions, see Product Documentation.
- For this version of the SmartReach platform to function properly, you must permit traffic to and from the following websites:
- *.livevox.com
- *.googleapis.com (to download stylesheets on the SmartReach portal.
- *pendo.io (to share usage statistics with SmartReach and display notifications on the SmartReach portal)
- fonts-gstatic.com
If you require fully qualified domain names (FQDN), contact the Nice Customer Care Team.
- Ensure that you are viewing the SmartReach portal on a screen with a resolution of at least 1280 × 1024 pixels. For more information, see SmartReach Minimum Agent and User Requirements.
- Unless stated otherwise, the latest version of the following browsers support the SmartReach portal:
- Chromium
- Google Chrome
- Microsoft Edge
- Mozilla Firefox
- Before you log in to the SmartReach portal after it is upgraded, you must clear the cache, cookies, and history.
TCP/UDP Port Requirements
| Port | TCP/UDP | Application | Why |
|---|---|---|---|
| 22 | TCP | SFTP | Secure file transfer. Used to securely send and receive files from the SmartReach platform. |
| 443 | TCP | HTTPS | Secure HTTP. Used for Web application and communication client registration. |
| 3478 | UDP | STUN | STUN service. Used for WebRTC communication with the SmartReach platform. |
| 5060 | UDP | SIP | Unsecured SIP port. Used for SIP communication with the SmartReach platform. |
| 5061 | TCP | SIP | Secured SIP port. Used for SIP communication with the SmartReach platform. |
| 5071 | TCP | SIP | Secured SIP port. Used for SIP communication with the SmartReach platform. |
| 5081 | TCP | SIP | Secured SIP port. Used for SIP communication with the SmartReach platform. Only for Canadian customers. |
| 5091 | TCP | SIP | Secured SIP port. Used for SIP communication with the SmartReach platform. Only for Canadian customers. |
| 8080 | TCP | WSS | Secure WebSockets. Used for WebRTC communication with the SmartReach platform. |
| 8090* | UDP | VoIP Load Simulator | Bandwidth/Voice over IP (VoIP) load simulation testing tool. Simulates agent bandwidth and provides packet statistics. |
| 44431* | TCP | VoIP Load Simulator | Bandwidth/VoIP load simulation testing tool. Simulates agent bandwidth and provides packet statistics. |
| 15000-30000 | UDP | RTP/SRTP | Media ports. When using SIP over TLS communication, this traffic is encrypted. |
| *Only required for the Interoperability Test. | |||
SmartReach IP Address Ranges (Specific to Your Environment)
| United States | ||
|---|---|---|
| IP Address Ranges | SmartReach Designation | AWS Region |
18.210.216.0/24 (NA3) 18.210.217.0/24 (NA3) 44.216.43.0/24 (LV-NA3) | NA3, LV-NA3 | East (Northern Virginia) us-east-1 |
34.217.139.0/24 (NA4) 34.217.140.0/24 (NA4) 18.246.80.128/25 (LV-NA4) 18.246.81.0/25 (LV-NA4) | NA4, LV-NA4 | West (Oregon) us-west-2 |
3.138.44.0/24 18.190.36.0/24 | NA6 | East (Ohio) us-east-2 |
Canada | ||
35.182.14.0/27 (NA5) 35.183.13.160/27 (NA5) 3.96.84.64/26 (NA5) 15.156.251.0/25 (LV-NA5) | NA5, LV-NA5 | Canada Central (Montreal) ca-central-1 |
Europe | ||
204.154.231.0/24 | EU1 | Europe (Ireland) |
Logging in to the SmartReach Platform
To log in to SmartReach:
- Go to the SmartReach login site by using a link whose format is similar to the following links, which SmartReach provides:
- https://portal.na3.livevox.com/<Client Code>
- https://portal.na4.livevox.com/<Client Code>
- https://portal.na5.livevox.com/<Client Code>
- https://portal.na6.livevox.com/<Client Code>
- https://portal.eu1.livevox.com/<Client Code>
Enter values in the following fields, and then click LOGIN.
Field
Description
Client Code Client code provided by SmartReach. User Name Your login ID. Password Your password.
Nice Customer Care
24-Hour Customer Care Line: (888) 477-3448
SmartReach Customer Care Email: CXLiveVoxCustomerService@nice.com
This document is an unpublished work protected by the United States copyright laws and is proprietary to LiveVox, Inc. (“LiveVox”). Disclosure, copying, reproduction, merger, translation, modification, enhancement, or use by anyone other than authorized employees, clients or licensees of LiveVox, and its affiliate companies, without the prior written consent of LiveVox, is prohibited. This document is intended as a guide to assist users of systems provided by LiveVox, and does not constitute the provision by LiveVox of any legal or compliance advice. Compliance by authorized clients or licensees of LiveVox with all applicable local, state, federal, or foreign laws and regulations is the sole responsibility of those authorized clients or licensees. Further, features and services that rely on third party performance are subject to the errors and omissions of those third parties, over which LiveVox has no control. LiveVox therefore disclaims all liability resulting from or arising out of any services supplied by or through any third-party vendor or any acts or omissions of the applicable third-party vendor. Additionally, LiveVox makes no representations or warranties with respect to the accuracy of content supplied by parties other than LiveVox.
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