This section summarizes the SmartReach Application Programming Interfaces (APIs) changes in the Fall 24 release.

  • The Do Not Call (DNC) List Management API methods (/compliance/dnc namespace methods) have been removed. You should use the Dialtime DNC methods instead. 
  • In the Real-Time Reporting namespace, the Get Service Statistics method has been split into the following:
    • Get Service Statistics: The response of this method has been modified to remove the individual call information. 
    • Get Service Call Statistics: This method returns statistical information about service calls.
  • New Ticketing API methods have been added.
  • New Interactions API have been added.