You can create, update, or read interactions using the new Interaction API. The following new Interaction API methods have been added to the Public APIs.
Method
Change Type
Description
Create Call Interaction
New method in v27.0
Adds an external voice interaction into the Interaction table.
Create Email Interaction
New method in v27.0
Adds an external email interaction into the Interaction table.
Create SMS Interaction
New method in v27.0
Adds an external SMS interaction into the Interaction table.
Create Chat Interaction
New method in v27.0
Adds an external chat interaction into the Interaction table.
Create Messaging Interaction
New method in v27.0
Adds an external message interaction into the Interaction table.
Update Call Interaction
New method in v27.0
Updates any existing 3rd party voice interaction in the Interaction table.
Update Email Interaction
New method in v27.0
Updates any existing 3rd party email interaction in the Interaction table.
Update SMS Interaction
New method in v27.0
Updates any existing 3rd party SMS interaction in the Interaction table.
Update Chat Interaction
New method in v27.0
Updates any existing 3rd party chat interaction in the Interaction table.
Update Messaging Interaction
New method in v27.0
Updates any existing 3rd party messaging interaction in the Interaction table.
Read Interaction
New method in v27.0
Retrieves the information about a specific interaction.