You are able to transfer calls to either another 10-digit phone number or a 10-digit number with an extension. This feature is typically used when sending a caller to a supervisor, an agent that is not signed into LiveVox, or another party that may provide assistance in handling the call. To initiate a Manual transfer:
Clicking on the transfer button brings up the transfer dialog. To dismiss and return to the previous screen, the X button is provided on the top right-hand side of the transfer dialog. You may also press the Cancel button.

  • Select the Manual option from the Call Transfer UI.
  • Enter the 10-digit phone number or 10-digit number and extension (no dashes) that the call will be transferred to and click the phone icon to initiate the call. 
Call transfer supports three or more digit extensions.