LiveVox Agent Guides
Features and basic guidelines for using the LiveVox Agent Desktop.
Quick Start
All the information you need to access the Agent Desktop.
Agent Panel
Manage the agent experience, design desktops, set up accounts, create scripts, and manage tickets.
Agent Desktop with Extended Panel
All features of the Unified Agent Desktop.
Agent Desktop with Designer Panel
All features of the U-CRM Agent Desktop.
HCI Clicker Agents
All features of the HCI Agent Desktop.
Human Text Initiator (HTI)
All features of the HTI Desktop.
10DMT Agents
All features of the 10DMT Agent Desktop.
Knowledge Worker
Features available for a Backoffice Agent.
LiveVox Communicator 5.3
Features and functionality of the LiveVox Communicator (LVC) tool.
Contact Center for Salesforce
Features to allow agents to handle customer calls directly from their Salesforce workspace.