The LiveVox Voicemail functionality supports agent and group voicemails. With Voicemail 1.0, you can check voicemail (group or personal) directly from the Agent Desktop.
With the release of Voicemail 2.0, when callers leave messages, agents can view and play the messages directly from their desktop. Users can check group voicemails through the Voicemail report available on the LiveVox portal.
Voicemail 2.0 includes the following features:
Ability to download voicemails in MP3 format
Group voicemail PIN is no longer required
Increased storage capacity
Visual Voicemail
Voicemail recording report
Voicemail 2.0 is available with LiveVox U10 or later versions. If you are on LiveVox U10 (or a later version) and using computer-based audio, it is recommended that upgrade to the new version of voicemail. Contact the LiveVox Customer Care Team for assistance with the upgrade.
This video shows how to use the Inbox in the Agent Panel to play and resolve Voicemail messages, and how to record a greeting for your Personal Voicemail.