Support for Voicemail (VM) 1.0 is ending. You must migrate to Voicemail 2.0 before you upgrade to Fall 23. For assistance with the migration or upgrade, contact the SmartReach Customer Care Team (phone: (888) 477-3448 or submit a ticket through our Community platform at https://community.niceincontact.com/s/)..

When callers leave messages, agents can view and play messages directly from their desktops through Voicemail 2.0. Administrative users can check group voicemails through the Voicemail report available on the SmartReach portal.