SmartReach Agent Guides

Introduction

All the information you need to access the Agent Desktop.

Agent Panel

Manage the agent experience, design desktops, set up accounts, create scripts, and manage tickets.

Agent Desktop with Extended Panel

All features of the Unified Agent Desktop.

Agent Desktop with Designer Panel

All features of the Contact Center CRM Agent Desktop.

Human Call Initiator (HCI) Clicker Agents

All features of the HCI Agent Desktop.

Human Text Initiator (HTI)

All features of the HTI Desktop.

10DMT Agents

All features of the 10DMT Agent Desktop.

Knowledge Worker

Features available for a Backoffice Agent.

Private Branch Exchange

The Private Branch Exchange (PBX) is a cloud-based Private Branch Exchange and business te …

LiveVox Communicator 5.3

Features and functionality of the LiveVox Communicator (LVC) tool.

Contact Center for Salesforce

Features to allow agents to handle customer calls directly from their Salesforce workspace.