ResultCodes are codes specified for different outcomes (Results) of each inbound or outbound call and these codes are captured in the Call Detail Records (CDRs). LiveVox provides a list of default Results along with Result Codes for various Services. You can also customize how these Result Codes are captured in the CDRs. This process of associating Results to Custom Outcomes is called Reporting Outcomes Mapping.
The Reporting Outcomes page allows you to add custom outcomes for the Result Codes which are captured in the CDRs. To access the Reporting Outcomes page, navigate toConfigure >Input / Output>Reporting Outcomes.
TheReporting Outcomespage lists the Results along with Result Code and Custom Outcomes for a Service. Select theService from the drop-down menu to access theResults mapped to that particular service. SelectingAll from the Service drop-down lists theResults mapped to all the services.