| System Result | Description |
|---|
| Answering Machine (Hung Up) | Calls where LiveVox identified an answering machine and hung up upon recognition. |
| Busy | The phone number was dialed and a busy signal was received. |
| Exluded via Compliance Policy (Not Made) | Dialing profile restriction prevented the call from launching. |
| Fax | Calls where LiveVox identified a Fax machine and hung up upon recognition. |
| Hung Up in Opening | Calls where a live party was detected and hung up right away. |
| Invalid Phone Number | The phone number was dialed and an invalid phone number signal was received. |
| Invalid Phone Number (Not Made) | The account did not contain a valid 10-digit phone number. |
| Listened | Calls where a live party was detected, listened to the message, and did not press any keys. |
| No Answer | The phone number was dialed and continued to ring until the service's specific Dial Timeout was reached. |
| Not Available | The system automatically detected the customer indication within IVR that the intended party is not available. |
| Operator Transfer | The call was successfully bridged to an agent. |
| Operator Transfer (Abandoned Max Hold Time) | The call was unsuccessfully bridged due to the maximum hold time, auto disconnect. |
| Operator Transfer (Agent Abandoned) | - The call was unsuccessfully bridged because the maximum hold time was reached. The call was automatically disconnected.
- LiveVox disconnected the Agent-part of the call because the maximum hold time was reached.
- The call was successfully bridged, the agent hung up after the call connected inside the call center and did not use a specific termination code.
|
| Operator Transfer (Agent Terminated Call) | The call was successfully bridged to an agent and the agent terminated the call using the disconnect call button on the agent desktop. |
| Operator Transfer (Caller Abandoned Before Connect) | The call was unsuccessfully bridged; the call recipient hung up before the call connected inside the call center. |
| Operator Transfer (Caller Abandoned) | The call was unsuccessfully bridged; the call recipient hung up after the call connected inside the call center but before the agent accepted the call. |
| Operator Transfer (Third Party) | The call connected to an operator after the customer indicated within the IVR that the call reached a third party. |
| Operator Transfer (Unidentified Party) | The call successfully bridged to an agent; however, the call recipient pressed an invalid key. |
| Operator Transfer (Wrong Number) | The call connected to an operator after the customer indicated within the IVR that the call reached a wrong number. |
| Operator Transfer Failed | The operator call transfer was unsuccessful because the call failed to connect to an agent or an operator. |
| Scheduled Callback - Agent Skipped (Not Made) | The call was not made due to the agent skipping the call. |
| Specified Do Not Call (Not Made) | The number or the account was found to be on the DNC list. |
| Wireless Call Suppressed (Not Made) | The account was scrubbed from the campaign due to your choosing to suppress wireless phone numbers. |