Managers and agents can create and design the scripts. It is essential that you list the pages you want to create and the navigations involved between the pages.

Creating a Page

Pages in a script are important for a script to function. For more information on pages, see Page Types.

To create a page:

  1. On the SCRIPTS subtab, double-click the row displaying the script.
    The Design subtab appears.
  2. Click Add Page.
    The New Page window appears.
  3. In the Name and Description fields, specify a name (a single string without spaces) and description for the dialog.
  4. In the Type field, specify one of the following types for the dialog:
    • Standard: Basic window or form within the script.
    • Header: Creates a header for each window.
    • Footer: Creates a footer for each window.
    • Starting: Designates this form as the first form in the script.
    • Left:  Displays contents on the left side of the page.
    • Right:  Displays contents on the right side of the page.

  5. Click Save.

    • This example shows a script containing only one page. You can, however, add multiple pages with complex branching and business logic to guide an agent down a specific workflow, based on the information gathered during a conversation.

Adding a Header Page

You can create a header page to appear on the top of every page. 

To create a header page:

  1. Click Add Page.
    The New Page window appears.
  2. In the Name and Description fields, specify a name (a single string without spaces) and description for the dialog.
  3. Select the Type as Header from the list.
  4. Click Save.

You can add a footer page that is similar to a header page except that it appears at the bottom of every page.

Adding a Consent Page

Follow the steps used in creating a page to create a standard page to add Email Consent information.

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