Scripts can vary from simple to complex, depending on your requirements. The following example describes how to create a simple script. These are the basic steps for developing a functional desktop for your environment.
About the Example Script
The following sections help you to create a sample script. The sample script focuses on an agent who needs cable subscription information from a customer. If the customer is interested, the agent can propose different channel subscription options and make a sale to the customer. This includes making a payment.
The following sections will help you understand the procedures involved in creating a script.