A web widget is an independent application that you can embed into your website to provide your customers (including visitors) with a single support system by enabling them to chat with an agent, access your Knowledge Base (KB) articles, or submit a ticket. A web widget can be configured to include any or all of the following functions:

  • Chat
  • KB articles
  • Ticketing

You can access web widgets on LVP by clicking the Configure tab  > Web Widget > Widget. 

You can configure a web widget with the chat function (that is, a chat widget) to be proactive. A proactive chat widget contacts the visitors browsing your website through a live chat when certain predefined conditions are met, and it displays a greeting that you can customize based on the context. 

  • Web widget is a paid feature that involves an additional cost. Contact your Account team to enable this feature.

  • A customer must use the following browsers to access the web widget:
    Desktop

    • Google Chrome (latest version)
    • Firefox (latest version)
    • Microsoft Edge
    • Safari (latest version)

    Mobile

    • Google Chrome (latest version)
    • Firefox (latest version)
    • Safari (latest version)

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