You can create a chat, KB, or Ticketing web widget by copying an existing web widget and then modifying the web widget as required.

To copy a web widget:

  1. On the Configure tab, click Web Widget > Widget.
    The Web Widget window appears.
  2. Hover over the widget that you want to copy.
    The Copy icon copy icon appears on the widget.
  3. Click the Copy icon copy icon.
    The Copy Web Widget window appears.
  4. In the Name field, enter a name for the widget and then click Copy.
    A copy of the web widget is created, and it appears in the Web Widget window.
  • You can view the widget by double-clicking it.
  • You can modify the widget by double-clicking it. Your name, along with the date (if applicable) and time when the widget was last modified, appears in the Web Widget Detail window.