Predefined SMS templates can be configured through the Message editor. There are two LiveVox standard Contact Flows available:
- SMS UAD Opt-In - The SMS UAD Opt-In is needed for any transactional SMS Opt-In requests.
- SMS UAD Widget - This is the standard SMS UAD Widget that can be crafted to define custom messages.
All SMS Messages support the expression builder that allows you to craft SMS templates that can pull System or Contact Flow Variables (e.g. Account Number, Payment Balance, etc.).