The Check Basic widget allows you to configure message prompts so agents can guide the customer through the payment information-gathering process by relaying the required instructions directly to the customer. For information about how to add the widget, see the Agent Desktop: Extended Panel Tab section.
The following table describes the fields you must configure in theAdd Check - Basicwindow.
Field
Description
Window Title
Enter the widget name.
Enabled
Click the checkbox to enable the widget on the extended panel of the agent desktop.