The Ticketing section of the Tickets Config enables you to manage tickets, along with accounts, contacts, and notes. You can also configure tickets, including ticket forms, workflows, filters, settings, and appearance. You can use the Ticketing feature to track all the work orders, issues, and customer requests reported by the agents. The Ticketing Config window lets you configure ticket priorities, statuses, labels, and ticket types.
You can configure how a ticket form looks on the screen and view all the actions performed on tickets.