A module defines the behavior for the contact flow and specifies the default messages (phrases) to be displayed to customers. Contact Flow Engine (CFE) consists of the following types of modules:

Basic Modules: appear in the Basic section on the Contact Flow tab of the Contact Flow window.

Click each module link to know more.

Advanced Modules: appear in the Advanced section on the Contact Flow tab of the Contact Flow window.

Click each module link to know more.

Upgrading modules

The CFE automatically updates older versions of modules in a contact flow to newer versions while retaining existing module properties.