External Transfer

This module bridges a call to an external 10-digit number that can include a:

Display Name	Description
External Phone Number	The phone number calls will be transferred to. The default variable here is operator_phone. You must enclose group voicemail numbers in quotes. For example: \'xxxxxxxxxx2\' Correct: external_transfer_number = \'41567160002\' Incorrect: external_transfer_number = 4156716000*2 external_transfer_livevox_voicemail should be "yes" for personal agent voicemail transfers only. For group voicemail transfers and transfer numbers outside of LiveVox, external_transfer_livevox_voicemail should be “no”.
External Transfer Prehold Prompt Phrase	Prompt to be played back before the transfer hold; will be played in its entirety.
External Transfer Hold Phrase	Prompt to be played back during transfer hold.
Record the transfer or not	Allows call recording on transferred calls.

Display Name	Description
Whisper Phrase Before Transfer Accepted	Whisper phrase to be played back to an agent before the transfer is accepted.
Whisper Phrase After Transfer Accepted	Whisper phrase to be played back to the agent after a transfer is accepted.
Whisper Phrase Language (1: English 2: Spanish)	Whisper phrase language selection
IVR Navigation	IVR navigation string to be used during the transfer.
Timeout Value for Whisper Transfer (in seconds)	Wait time value for looking up an agent's availability (in seconds) (for ACD transfer)
Times of Whisper Message to be Played Back	The maximum number of times the whisper message is played before timeout.

Display Name

Description

Bargein

Yes (default) indicates that the customer can press a key when a message is playing.

No indicates that pressing a key when a message is playing will not stop the message.

For information on the module connectors, see Understanding Connectors.

Download PDF