Contact Flow Engine is a tool in the LiveVox Portal (LVP) that enables you to define the flow of any type of communication (call, chat, email, SMS, or WhatsApp) between your organization and customers. A contact flow primarily consists of modules (such as languages or actions) and connectors (for linking link modules, setting the flow, or assigning system codes). It is used to create messages (in a specific language), which are then assigned to services for use. 

  • To create a contact flow, you must have the Sysadmin or IT User role.
  • For information about how to create messages from a contact flow, see Configuring Messages.

This section contains the following topics: