The Phone Numbers editor allows you to view all phone numbers within the LiveVox Portal and easily identify, assign, modify, and disassociate phone numbers from one service to another. The Phone Numbers editor compiles all client-assigned phone numbers (Agent Dial-In numbers, Extensions, Agent Direct Lines, Inbound numbers, Caller ID numbers, and so on) within the tool.

In addition, the Phone Numbers editor now supports the E.164 format for internationally provisioned phone numbers.

The E.164 format is as follows: +<Country-Code> followed by the remaining digits.
For example, a London UK number in E.164 format is stored as +44 123 456 789.

  • For provisioning and populating phone numbers within the Phone Numbers editor (except for extensions), contact the LiveVox Customer Care Team.
  • You can create extensions when adding or updating agents (Configure > Agents > Agents).

For information about the roles and permissions associated with the Phone Number editor, see the User Roles and Permissions section in the Product Documentation Library.

Accessing the Phone Numbers Editor

To access the Phone Numbers editor, select Configure > Voice > Phone Numbers from the Navigation Panel.

The Phone Numbers editor offers the following tabs and buttons:

Tabs

  • General: Displays a list of provisioned phone numbers within the LiveVox Portal. For more information on viewing and editing inbound phone numbers and their mappings, see the Managing Phone Number Records section.
  • Change History: Tracks and displays the changes made to the Phone Numbers editor.

Buttons

  • Associate Service: Allows you to assign a phone number to a service. For more information, see the Associate/Disassociate Services section.
  • Bulk Change: Updates the required field(s) to all phone records. For more information, see Managing Phone Number Records section.
  • Cancel: Discards the changes.

The below sections describe how to easily identify, assign, modify, associate, and disassociate a phone number from one service to another.