Customer Response Report

The customer response report contains all the responses that customers provided to a node in the bot.

Exporting the Report

To export the customer response report:

1. In the left pane, hover over Analytics, and then click Bots.
   The Activity window displaying the Bots tab appears.
2. In the second section (where a list of bots appears), next to the bot that contains the node whose response report you want to export, click View Report.
   A window displaying the summary of replies report appears.
3. In the section displaying the node, click View all replies.
   A window displaying a table with the following columns appears:
   
   • Username: Name of the customer.
   • Response: Response provided by the customer.
   • Date: Date when the response was provided.
     

4. Click Export.
   The customer response report is downloaded.

Report Data

The following table describes the columns that appear in the downloaded customer response report for a node.