Navigate to the Client editor by selecting Configure > Services > Client from the Navigation Panel.

The Client Editor main page contains the following tabs and links:

  • General: Displays the Client ID, Client Code, and the name of the client. See General Tab section for detailed information. 
  • Call Centers: Displays the call centers, the number of services, and the number of campaigns for each call center. See Call Centers Tab section for detailed information.
  • Change History: Displays the changes made to the parameters in the Client editor. See Change History Tab section for detailed information.
  • Billing: Displays the billable add-on products (view only) and the Agent licenses. See Billing Tab section for detailed information.
  • Phone Numbers:  Displays the configured inbound numbers (Number > Service > Message/Call Flow). See Phone Numbers Tab section for detailed information.
  • Job History:  Displays the job histories. See Job History Tab section for detailed information.
  • Jobs: Displays reporting jobs, their steps, and status. You can also configure Call recording and Screen recording jobs. See Client Editor - Jobs Tab section for detailed information.
  • Messaging: Displays the default input filter as well as the Property(s) section. See Messaging Tab section for detailed information.
  • Portal: Displays the settings for Agent Desktop. You can customize the icon that appears at the top left of your LiveVox Portal (LVP) by using the settings on this screen. See Portal Tab section for detailed information.
  • Security: Displays parameters for centralized control over security configuration options for both LVP and ACD users. See Security Tab section for detailed information.
  • Settings: Displays the general settings at the client level. See Settings Tab section for detailed information.
  • Trusted Partners: Displays the trusted partners for the client. The Trusted Partner model allows two LiveVox sites to share data. A Partner is a LiveVox client that needs to have access rights to another LiveVox client to audit or measure their work. The Trusted Partners tab allows viewing which clients and user access levels within those clients may act as a partner for them.  See Trusted Partners Tab section for detailed information.
  • Services:  Displays the details on each service, including current dialing information, are available here. See Services Tab section for detailed information.
  • Voice Pool: Displays a list of available voices and selected voices. The Voice Talents accessible when assigning dial attributes to a campaign are controlled here. See Voice Pool Tab section for detailed information.
  • Client Site: Displays the link to access the main screen of the LVP.
  • Agent Site: Displays the link to access the LiveVox Agent Desktop sign-in screen.