The Block Caller ID editor allows you to create and manage a list of blocked numbers.
- The Block Caller ID editor does not allow you to block inbound numbers or the default LiveVox Caller ID which is used to establish Agent Monitoring sessions.
- For new entries, it can take up to 30 minutes before call blocking takes effect.
Features
Use the Block Caller ID editor to:
- View all blocked phone numbers with Description, Expiration Date, and Created By options.
- Search for IDs based on Number or Description.
- Add, delete, import, and export phone numbers to be blocked.
Accessing the Block Caller ID Editor
On the Configure tab of LVP, click Voice > Block Caller ID.
| Button | Description |
|---|---|
| Add Number | Add an entry to block the specific caller ID. |
| Delete Number | Delete an Entry. |
| Import | Add or adjust entries in bulk. |
| Export | Export the details of all blocked phone numbers in CSV format. |
The following items are reviewed in this section: