.Agent Phonebook vU9

This section covers the options available when setting up agent phonebooks. Phonebooks allow agents to transfer calls to a list of internal and external contacts. External transfers support single ten digit phone numbers and extensions. Internal transfers allow agents to transfer calls to service groups and services.  Phonebooks are assigned at the client, call center and service levels. The following items are reviewed in this section:

• .Agent Phonebook Navigation vU9
  • .Agent Phonebook - General Tab vU9
  • .Agent Phonebook - Entities Tab vU9
  • .Agent Phonebook Navigation vU10
  • .Agent Phonebook Navigation vU11
  • .Agent Phonebook Navigation vU15
• .Creating a New Agent Phonebook vU9
  • .Creating a New Agent Phonebook vU10
  • .Creating a New Agent Phonebook vU11
  • .Creating a New Agent Phonebook vU15
• .Copying Agent Phonebook vU9
  • .Copying Agent Phonebook vU10
  • .Copying Agent Phonebook vU11
  • .Copying Agent Phonebook vU15
• .Deleting Agent Phonebook vU9
  • .Deleting Agent Phonebook vU10
  • .Deleting Agent Phonebook vU11
  • .Deleting Agent Phonebook vU15
• .Assigning Agent Phonebook at Client, Call Center, or Service Level vU9
  • .Assigning Agent Phonebook at Client, Call Center, or Service Level vLV19
  • .Assigning Agent Phonebook at Client, Call Center, or Service Level vU10
  • .Assigning Agent Phonebook at Client, Call Center, or Service Level vU11
  • .Assigning Agent Phonebook at Client, Call Center, or Service Level vU13
  • .Assigning Agent Phonebook at Client, Call Center, or Service Level vU15
• .Agent Phonebook vU10