LiveVox is proud to announce the release of the Fall 24 version of the LiveVox software platform. This upgrade is available to all LiveVox customers.

Upgrade RecommendationsLink to Upgrade Recommendations

To upgrade your LiveVox software, contact LiveVoxUpgradeCoordination@Nice.com. For information about upgrade prerequisites, see the LiveVox Upgrade Prerequisites.

User Interface EnhancementsLink to User Interface Enhancements

The Fall 24 version of the LiveVox software includes a host of user interface (UI) enhancements designed to make our product more appealing and easy to use. These changes include updates to the layout and design of many features. For additional information about the UI improvements throughout our product, See User Interface (UI) Enhancements. 

AdministratorsLink to Administrators

The Fall 24 version of the LiveVox software includes a host of new features and functionality for LiveVox Administrators. If you are a LiveVox Administrator, see the Release Notes for Administrators.

AgentsLink to Agents

The Fall 24 version of the LiveVox software includes a host of new features and functionality for LiveVox Agents. If you are a LiveVox Agent, see the Release Notes for Agents.

DocumentationLink to Documentation

The following documentation supports the Fall 24 version of the LiveVox software platform: