LiveVox is proud to announce the release of the Fall 24 version of the LiveVox software platform. This upgrade is available to all LiveVox customers.

Upgrade Recommendations

To upgrade your LiveVox software, contact LiveVoxUpgradeCoordination@Nice.com. For information about upgrade prerequisites, see the LiveVox Upgrade Prerequisites.

User Interface Enhancements

The Fall 24 version of the LiveVox software includes a host of user interface (UI) enhancements designed to make our product more appealing and easy to use. These changes include updates to the layout and design of many features. For additional information about the UI improvements throughout our product, See User Interface (UI) Enhancements. 

Administrators

The Fall 24 version of the LiveVox software includes a host of new features and functionality for LiveVox Administrators. If you are a LiveVox Administrator, see the Release Notes for Administrators.

Agents

The Fall 24 version of the LiveVox software includes a host of new features and functionality for LiveVox Agents. If you are a LiveVox Agent, see the Release Notes for Agents.

Documentation

The following documentation supports the Fall 24 version of the LiveVox software platform: