The look and feel of the all the reports in the Review tab has changed. Primary colors, accent colors (buttons, highlights), and text colors are changed to match the CXone color palette. Icons and buttons are updated to match the CXone style for a streamlined user journey.
The following reports have been enhanced:
Inbound Reports:
Inbound Efficiency Report
Inbound Phone Volume Report
Campaign Reports:
Contact Lookup Report
Call Statistics Report
Campaign Line Summary Report
Email Campaign Summary Report
Extended Campaign Summary Report
Phone Lookup Report
Real Time Reports (RTR)
Service Efficiency Report
Call Reports:
Call Detail Report (CDR)
Failed Operator Report
Agent Reports:
Agent Activity Report
Agent Summary Report
Agent Skill Report
Agent Team Summary Report
Call Monitoring Report
Call Recording Report
Call Transfer Report
Clicker Efficiency Report
Recording Events Report
Voicemail Recording Report
Billing Reports:
Estimated Billing Duration Report
SMS Billing Report
Email Billing Report
These enhancements are available starting with the Fall 24 release.
