July Updates from NiCE Outbound Engagement (SmartReach/LiveVox) for the Fall 24 Release

Upgrade Recommendations

To upgrade your Outbound Engagement software, contact LiveVoxUpgradeCoordination@Nice.com. For information about upgrade prerequisites, see the Outbound Engagement Upgrade Prerequisites.

Administrators

The Fall 24 version of the Outbound Engagement software includes a host of new features and functionality for Outbound Engagement Administrators. If you are an Outbound Engagement Administrator, see the Release Notes for Administrators.

Agents

The Fall 24 version of the Outbound Engagement software includes a host of new features and functionality for Outbound Engagement Agents. If you are an Outbound Engagement Agent, see the Release Notes for Agents.

Documentation

The following documentation supports the Fall 24 version of the Outbound Engagement software platform:

• Help Center
• Outbound Engagement Administrative User Guides
• Outbound Engagement Agent Guides