You can create, update, or read interactions using the new Interactions API. The following new Interactions API methods have been added to the Public APIs.
Method
Change Type
Description
Create Call Interaction
New method for the Fall 24 release
Adds an external voice interaction into the Interaction table.
Create Email Interaction
New method for the Fall 24 release
Adds an external email interaction into the Interaction table.
Create SMS Interaction
New method for the Fall 24 release
Adds an external SMS interaction into the Interaction table.
Create Chat Interaction
New method for the Fall 24 release
Adds an external chat interaction into the Interaction table.
Create Messaging Interaction
New method for the Fall 24 release
Adds an external message interaction into the Interaction table.
Update Call Interaction
New method for the Fall 24 release
Updates any existing 3rd party voice interaction in the Interaction table.
Update Email Interaction
New method for the Fall 24 release
Updates any existing 3rd party email interaction in the Interaction table.
Update SMS Interaction
New method for the Fall 24 release
Updates any existing 3rd party SMS interaction in the Interaction table.
Update Chat Interaction
New method for the Fall 24 release
Updates any existing 3rd party chat interaction in the Interaction table.
Update Messaging Interaction
New method for the Fall 24 release
Updates any existing 3rd party messaging interaction in the Interaction table.
Read Interaction
New method for the Fall 24 release
Retrieves the information about a specific interaction.
Search Interaction
New method for the Fall 24 release
Searches the interaction using the 'externalInteractionId'.