In the SmartReach Spring 25 release, the below methods have been added or updated in the Interactions APIs.

Interactions APIs

MethodChange TypeDescription
Create Rich Email Interaction

Updated method in Spring 25

Adds an external rich email interaction into the Interactions table that supports file uploads.

Update Call Interaction

Attribute

  • The 'externalInteractionId'
     attribute has been added to the request body.
  • The 'interactionId' attribute is not mandatory in the request body.

Either 'interactionId' or 'externalInteractionId' is required in the request body.

Update Chat Interaction

Attribute

  • The 'externalInteractionId'
     attribute has been added to the request body.
  • The 'interactionId' attribute is not mandatory in the request body.

Either 'interactionId' or 'externalInteractionId' is required in the request body.


Update Email Interaction

Attribute

  • The 'externalInteractionId'
     attribute has been added to the request body.
  • The 'interactionId' attribute is not mandatory in the request body.

Either 'interactionId' or 'externalInteractionId' is required in the request body.


Update Messaging Interaction

Attribute

  • The 'externalInteractionId'
     attribute has been added to the request body.
  • The 'interactionId' attribute is not mandatory in the request body.

Either 'interactionId' or 'externalInteractionId' is required in the request body.


Update  SMS Interaction

Attribute

  • The 'externalInteractionId'
     attribute has been added to the request body.
  • The 'interactionId' attribute is not mandatory in the request body.

Either 'interactionId' or 'externalInteractionId' is required in the request body.


Search Interaction 

New method in Spring 25

Searches the interaction using the 'externalInteractionId'.