Configuration API

Some Configuration API methods (/configuration/ namespace methods) have been deprecated or updated to remove database access in the Fall 24 release.

Client APIs
Method	Change Type	Description
Read Client Internal Settings	Removed a method in Fall 24.	This API method has been removed.
Read Client General Settings	Removed a method in Fall 24.	This API method has been removed.
Read Client Messaging Settings	Removed a method in Fall 24.	This API method has been removed.
Read Client Voice Pool Settings	Removed a method in Fall 24.	This API method has been removed.

Agent APIs
Method	Change Type	Description
Find Matching Agents	User Roles, Attributes	Agents cannot access this method. There is no pagination available. All agents will be returned. 'offset' and 'count' request parameters have been removed. Added new request attribute: 'searchBy': This value is used to match against the login name, last name, or phone number details for the agent.
Read Agent	User Roles, Attributes	Agents cannot access this method. The 'passwordLastModified' attribute has been removed from the response.
List Agents	Removed a method in Fall 24.	This API method has been removed.

Call Centers APIs
Method	Change Type	Description
Get Call Center List Info	Removed a method in Fall 24.	This API method has been removed.
Get Call Center Related Objects	User Roles	Agents cannot access this method.

Dialing Strategies APIs
Method	Change Type	Description
Create Dialing Strategy	Attributes	The following lists the attribute changes in the request: The name attribute has been updated to 'displayName'. The service attribute has been removed. The 'callCenterIds' attribute has been added.
Update Dialing Strategy	Attributes	The following lists the attribute changes in the request: The 'name' attribute has been updated to displayName. The 'service' attribute has been removed. The 'callCenterIds' attribute has been added. The following lists the attribute changes in the response: TBD
List Dialing Strategy	Attributes	TBD
Read Dialing Strategies	Removed a method in Fall 24.	This API method has been removed.
Create Dialing Strategy Outcome	Removed a method in Fall 24.	This API method has been removed.
Update Dialing Strategy Outcome	Removed a method in Fall 24.	This API method has been removed.
Delete Dialing Strategy Outcome	Removed a method in Fall 24.	This API method has been removed.
Get Dialing Strategies List Info	Removed a method in Fall 24.	This API method has been removed.
Read Dialing Strategies	Removed a method in Fall 24.	This API method has been removed.
Update Dialing Strategy Add Service	Removed a method in Fall 24.	This API method has been removed.
Update Dialing Strategy Remove Service	Removed a method in Fall 24.	This API method has been removed.
Update Dialing Strategy Remove All Services	Removed a method in Fall 24.	This API method has been removed.

LCID Packages APIs
Method	Change Type	Description
Get LCID Package List Info	Removed a method in Fall 24.	This API method has been removed.
List LCID Packages	Removed a method in Fall 24.	This API method has been removed.
Read LCID Package	Removed a method in Fall 24.	This API method has been removed.

Message Templates APIs
Method	Change Type	Description
Get Message Template List Info	Removed a method in Fall 24.	This API method has been removed.
Get Message Template Related Objects	Removed a method in Fall 24.	This API method has been removed.
List Message Template	Removed a method in Fall 24.	This API method has been removed.

Resource Groups APIs
Method	Change Type	Description
Create Resource Group	Removed a method in Fall 24.	This API method has been removed.
Delete Resource Group	Removed a method in Fall 24.	This API method has been removed.
Get Resource Group List Info	Removed a method in Fall 24.	This API method has been removed.
List Resource Groups	Removed a method in Fall 24.	This API method has been removed.
Read Resource Group	Removed a method in Fall 24.	This API method has been removed.
Update Resource Group	Removed a method in Fall 24.	This API method has been removed.
Update Resource Group Add Inbound Service	Removed a method in Fall 24.	This API method has been removed.
Update Resource Group Add Outbound Service	Removed a method in Fall 24.	This API method has been removed.
Update Resource Group Remove Inbound Service	Removed a method in Fall 24.	This API method has been removed.
Update Resource Group Remove Outbound Service	Removed a method in Fall 24.	This API method has been removed.

Screen Pops APIs
Method	Change Type	Description
Get Screen Pop List Info	Removed a method in Fall 24.	This API method has been removed.
List Screen Pops	Attributes	There is no pagination available. 'offset' and 'count' request parameters have been removed. 'next' attribute has been removed from the Response body.
Read Screen Pop	Attributes	The following attributes have been changed in the Request: The 'id' has been removed from the Request body. The 'key' has been added in the Request body. The following attributes have been changed in the Request: Removed attributes: associatedService infoField dotNetData associatedToClient Added attributes: screenRecordingEnabled screenRecordingFrameRate screenRecordingDaysHeld designerEnabled dotNetEnabled holdEnabled agentReadyAfterSignIn createdBy createdDate modifiedBy modifiedDate
Update Screen Pop Add Service	Removed a method in Fall 24.	This API method has been removed.
Update Screen Pop Remove Service	Removed a method in Fall 24.	This API method has been removed.

Services APIs
Method	Change Type	Description
Get Service List Info	Removed a method in Fall 24.	This API method has been removed.
Get Service Related Objects	Removed a method in Fall 24.	This API method has been removed.
Read Service General	Attributes	The 'abbreviation' attribute has been removed from the Response body.

User APIs
Method	Change Type	Description
Get LiveVox User List Info	Removed a method in Fall 24.	This API method has been removed.

Utilities APIs
Method	Change Type	Description
Find Matching Audit Log Entries	Removed a method in Fall 24.	This API method has been removed.
Read Voice	Removed a method in Fall 24.	This API method has been removed.

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