Some Configuration API methods (/configuration/ namespace methods) have been deprecated or updated to remove database access in the Fall 24 release.

Client APIs 
MethodChange TypeDescription
Read Client Internal Settings

Removed a method in Fall 24.

This API method has been removed.

Read Client General Settings

Removed a method in Fall 24.

This API method has been removed.

Read Client Messaging Settings

Removed a method in Fall 24.

This API method has been removed.

Read Client Voice Pool Settings

Removed a method in Fall 24.

This API method has been removed.

Agent APIs 
MethodChange TypeDescription
Find Matching Agents

User Roles, Attributes

  • Agents cannot access this method.
  • There is no pagination available. All agents will be returned.
    • 'offset' and 'count' request parameters have been removed.
  • Added new request attribute:
    • 'searchBy': This value is used to match against the login name, last name, or phone number details for the agent.
Read Agent

User Roles, Attributes

  • Agents cannot access this method.
  • The 'passwordLastModified' attribute has been removed from the response.
List Agents

Removed a method in Fall 24.

This API method has been removed.

Call Centers APIs
MethodChange TypeDescription
Get Call Center List Info

Removed a method in Fall 24.

This API method has been removed.

Get Call Center Related Objects

User Roles

Agents cannot access this method.

Dialing Strategies APIs
MethodChange TypeDescription
Create Dialing Strategy

Attributes

The following lists the attribute changes in the request:

  • The name attribute has been updated to 'displayName'.
  • The service attribute has been removed.
  • The 'callCenterIds' attribute has been added.
Update Dialing Strategy

Attributes

The following lists the attribute changes in the request:

  • The 'name' attribute has been updated to displayName.
  • The 'service' attribute has been removed.
  • The 'callCenterIds' attribute has been added.

The following lists the attribute changes in the response:

TBD

List Dialing Strategy

Attributes

TBD

Read Dialing Strategies

Removed a method in Fall 24.

This API method has been removed.

Create Dialing Strategy Outcome

Removed a method in Fall 24.

This API method has been removed.

Update Dialing Strategy Outcome

Removed a method in Fall 24.

This API method has been removed.

Delete Dialing Strategy Outcome

Removed a method in Fall 24.

This API method has been removed.

Get Dialing Strategies List Info

Removed a method in Fall 24.

This API method has been removed.

Read Dialing Strategies

Removed a method in Fall 24.

This API method has been removed.

Update Dialing Strategy Add Service

Removed a method in Fall 24.

This API method has been removed.

Update Dialing Strategy Remove Service

Removed a method in Fall 24.

This API method has been removed.

Update Dialing Strategy Remove All Services

Removed a method in Fall 24.

This API method has been removed.

LCID Packages APIs
MethodChange TypeDescription
Get LCID Package List Info

Removed a method in Fall 24.

This API method has been removed.

List LCID Packages

Removed a method in Fall 24.

This API method has been removed.

Read LCID Package

Removed a method in Fall 24.

This API method has been removed.

Message Templates APIs
MethodChange TypeDescription
Get Message Template List Info

Removed a method in Fall 24.

This API method has been removed.

Get Message Template Related Objects

Removed a method in Fall 24.

This API method has been removed.

List Message Template 

Removed a method in Fall 24.

This API method has been removed.

Resource Groups APIs
MethodChange TypeDescription
Create Resource Group

Removed a method in Fall 24.

This API method has been removed.

Delete Resource Group

Removed a method in Fall 24.

This API method has been removed.

Get Resource Group List Info

Removed a method in Fall 24.

This API method has been removed.

List Resource Groups

Removed a method in Fall 24.

This API method has been removed.

Read Resource Group

Removed a method in Fall 24.

This API method has been removed.

Update Resource Group

Removed a method in Fall 24.

This API method has been removed.

Update Resource Group Add Inbound Service

Removed a method in Fall 24.

This API method has been removed.

Update Resource Group Add Outbound Service

Removed a method in Fall 24.

This API method has been removed.

Update Resource Group Remove Inbound Service

Removed a method in Fall 24.

This API method has been removed.


Update Resource Group Remove Outbound Service

Removed a method in Fall 24.

This API method has been removed.

Screen Pops APIs
MethodChange TypeDescription
Get Screen Pop List Info

Removed a method in Fall 24.

This API method has been removed.

List Screen Pops

Attributes

There is no pagination available. 

  • 'offset' and 'count' request parameters have been removed.
  • 'next' attribute has been removed from the Response body.
Read Screen Pop

Attributes

  • The following attributes have been changed in the Request:
    • The 'id' has been removed from the Request body.
    • The 'key' has been added in the Request body.
  • The following attributes have been changed in the Request:
    • Removed attributes:
      • associatedService
      • infoField
      • dotNetData
      • associatedToClient
    • Added attributes:

      • screenRecordingEnabled

      • screenRecordingFrameRate  

      • screenRecordingDaysHeld  

      • designerEnabled    

      • dotNetEnabled    

      • holdEnabled

      • agentReadyAfterSignIn  

      • createdBy    

      • createdDate  

      • modifiedBy        

      • modifiedDate

Update Screen Pop Add Service

Removed a method in Fall 24.

This API method has been removed.
Update Screen Pop Remove Service

Removed a method in Fall 24.

This API method has been removed.
Services APIs
MethodChange TypeDescription
Get Service List Info

Removed a method in Fall 24.

This API method has been removed.
Get Service Related Objects

Removed a method in Fall 24.

This API method has been removed.
Read Service General

Attributes

The 'abbreviation' attribute has been removed from the Response body.


User APIs
MethodChange TypeDescription
Get LiveVox User List Info

Removed a method in Fall 24.

This API method has been removed.

Utilities APIs
MethodChange TypeDescription
Find Matching Audit Log Entries

Removed a method in Fall 24.

This API method has been removed.

Read Voice

Removed a method in Fall 24.

This API method has been removed.