Contact Manager now supports up to 20 million records per client. The default limit is one million records. Records above the one million record limit can incur an additional cost.
LiveVox provides the following options for the Contact Manager Record Limit:
- 1 million
- 3 million
- 6 million
- 12 million
- 20 million
You can view the configured Contact Manager Record Limit by navigating to Configure > Client > Billing Tab.
- You cannot create new records in Contact Manager above the configured limits. A notification is displayed on the portal when you have reached or are approaching the limit. To update the Contact Manager Record Limit, contact the LiveVox Customer Care Team.
- The cost depends on the Contact Manager Record Limit.
With the Fall 23 release, a Segmentation Preview message has been added. When you segment your contact list into smaller lists and click the Preview button, a message is displayed to show that the preview is loading.
