Contact Manager now has the ability to support up to 12 million records per client. The default is one million records per client. Increasing the number of stored records may incur an additional cost. Contact your account representative for more information about pricing and limitations.
LiveVox provides the following options for the Contact Manager Record Limit:
- 1 million (default)
- 3 million
- 6 million
- 12 million
You can view the configured Contact Manager Record Limit by navigating to Configure > Client > Billing Tab.
- You cannot create new records in Contact Manager above the configured limits. A notification is displayed on the portal when you have reached or are approaching the limit. To update the Contact Manager Record Limit, contact the LiveVox Customer Care Team.
- The cost depends on the Contact Manager Record Limit.
With the Fall 23 release, a Segmentation Preview message has been added. When you segment your contact list into smaller lists and click the Preview button, a message is displayed to show that the preview is loading.
