Enhancements to the Chat User Interface (UI)

The Chat user interface has been updated to provide additional options to improve usability for your customer.  

The Chat UI includes the following options for the customer:

  • Button to accept a web call.  
  • Button to decline a web call.  
  • Mute button to mute the audio and an End button to end the call.
  • Option to rate the chat. Customers can select 1 - 5 stars for the chat rating.

The supervisor can view the supervisor and agent chat history which is available until the browser cache is cleared.


Enhancements to the Web Widget Editor

The Web Widget editor has an updated card layout and features a revised look for website visitors. 


You can now add:

  • A custom logo that appears on your web widget to ensure a consistent experience for visitors to your website
  • A header and sub-header text that appears on your web widget, Knowledge Base, and Ticketing widgets.

Mandatory Shortcut Field

The Shortcut field is mandatory when adding a quick response in a Quick Responsebook. If you do not update the Shortcut field, the following message is displayed: