Outbound Engagement (SmartReach) Release Notes LiveVox Fall 23 General Availability Release Notes Administrative Users Current: Agent Profile PDF Download PDF Download page Agent Profile. Current page All pages Agent Profile Creating an Agent Profile - Audio Path OutStarting in the Fall 23 release, you should no longer add "1234" to the Audio Path field to establish the audio path for an agent. Adding these numbers is no longer required and will cause an error when updating an agent's profile. ×